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Legal
Licenses and Disclosures
Bullish US Operations LLC (“BUSO”) is licensed in the following US jurisdictions:
Alabama Securities Commission
RSA Dexter Avenue Building 445
Dexter Avenue, Suite 1200,
Montgomery, AL 36104
Alaska Department of Commerce, Community, and Economic Development
Division of Banking and Securities
550 W 7th AVE, STE 1850
Anchorage, AK 99501
Arizona Department of Financial Institutions
100 North 15th Avenue, Suite 261
Phoenix, AZ, 85007
Arkansas Securities Department
#1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Connecticut Department of Banking
280 Trumbull Street
Hartford, CT 06103
Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
DISB
1050 First Street NE, 801
Washington, DC 20002
Florida Office of Financial Regulation
101 E. Gaines Street
Tallahassee, FL 32399
Idaho Department of Finance
11341 West Chinden Blvd. Building 4, Floor 3
Boise, ID 83714
Illinois Department of Financial & Professional Regulation
Consumer Credit Section
100 West Randolph Street, Suite 9-100
Chicago, IL 60601
Phone: (312) 793-5651
Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 SW Jackson St, Suite 300
Topeka, KS 66603
Maryland Office of Financial Regulation
100 S. Charles Street, Tower 1, Suite 5300
Baltimore, MD 21201
Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101
Mississippi Department of Banking and Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129
Nebraska Department of Banking & Finance (NDBF)
1526 K St #300
Lincoln, NE 68508,
United States
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH 03301
New Mexico Financial Institutions Division
Money Services Business Unit
2550 Cerrillos Road, 3rd Floor
PO Box 25101 (87504)
Santa Fe, NM 87505
New York Department of Financial Services
1 State Street
New York, NY 10004-1511
North Dakota Department of Financial Institutions (NDDFI)
1200 Memorial Highway
Bismarck, ND 58504
Ohio Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, OH 43215-6120
Oklahoma Banking Department
2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105
Oregon Division of Financial Regulation
Licensing Section
350 Winter St., NE Room 410
Salem, OR 97301
Pennsylvania Department of Banking and Securities
Market Square Plaza
17 N. Second Street, Suite 1300
Harrisburg, PA 17101
Office of the Commissioner of Financial Institutions
1492 Ponce de León Avenue, Suite 600
Centro Europa Building
San Juan, PR 00907
Rhode Island Department of Business Regulation
1511 Pontiac Avenue
Cranston, RI 02920
South Carolina, Office of the Attorney General
Money Services Division
Rembert C. Dennis Building
1000 Assembly Street, Room 519
Columbia, S.C. 29201
Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620
Washington State Department of Financial Institutions
PO Box 41200
Olympia, WA 98504-1200
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302
Wisconsin Department of Financial Institutions
4822 Madison Yards Way, North Tower
Madison, WI 53705
Other Operating Jurisdictions
In the following states and territories, a specific license is not required for Bullish US Operations LLC (“BUSO”) to offer its services. While we are not licensed by a state agency in these jurisdictions, we are still committed to serving our customers. If you have a complaint, please first contact BUSO directly using the information at the top of this page.
If you have an unresolved issue, you can file a complaint with the state’s general consumer protection agency, which is typically the State Attorney General’s Office.
- California
- Colorado
- Hawaii
- Indiana
- Kentucky
- Massachusetts
- Michigan
- Missouri
- Montana
- New Jersey
- Utah
- Virginia
- Wyoming
If you have a complaint about BUSO, the following information is available:
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855 If you still have an unresolved complaint regarding Bullish US Operations LLC money transmission activity, you may submit an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page, you may file it by contacting the Alabama Securities Commission.
To submit a complaint online, please access the online form here: Complaint Form
Alternatively, the form can be printed and returned to the Alabama Securities Commission Enforcement Division:
P.O. Box 304700
MONTGOMERY, AL. 36130-4700
PHONE: 1-800-222-1253
PHONE: 1-334-242-2984
FAX: 1-334-242-0240
EMAIL: [email protected]
If you have any unresolved complaint regarding Bullish US Operations LLC's regulated activity, please direct your complaint to: Alaska Department of Commerce, Community, and Economic Development, Division of Banking and Securities.
IIf you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855. If you still have an unresolved complaint regarding Bullish US Operations LLC money transmission activity, you may submit an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page: difi.az.gov/complaint
AZ e-Licensing Portal for filing a complaint: elicense.az.gov
AZ Financial Institutions Division: (602) 771-2800 or (800) 544-0708
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855. If you still have an unresolved complaint regarding Bullish US Operations LLC money transmission activity, you may submit a complaint form at https://securities.arkansas.gov/file-a-complaint-2/ and email to [email protected] or by mail to 1 COMMERCE WAY, SUITE 402 LITTLE ROCK, ARKANSAS 72202 PHONE: (501) 324-9260/ FAX (501) 324-9268
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855 and/or https://support.exchange.bullish.com/. If you still have an unresolved complaint regarding Bullish US Operations LLC’s money transmission activity, you may file it by contacting the Connecticut Department of Banking. For more information or to access the complaint form, please refer to https://portal.ct.gov/dob/consumer/consumer-complaints/money-transmitter .
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855 If you still have an unresolved complaint regarding Bullish US Operations LLC money transmission activity, you may telephone the compliance staff by calling (302) 739-4235 or (302) 577-6722 from 8:00 am to 4:30 pm, Monday through Friday. Calls placed outside business hours can be recorded in voice mail. Many concerns can be addressed over the telephone, but complaints requiring investigation must be submitted in writing to:
1110 Forrest Avenue
Dover, DE 19904
Attention: Compliance.
Written complaints can also be faxed to (302) 739-2356, or electronically mailed over the internet to [email protected].
For your convenience, you may print our complaint form (requires adobe reader from adobe.com) and forward to our office.
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855. If you still have an unresolved complaint regarding Bullish US Operations LLC money transmission activity, you may file it by filling out the complaint form online or complete the PDF version and mail, fax or hand deliver it to the agency.
DISB
1050 First Street NE, 801
Washington, DC 20002
202-727-8000
[email protected]
Mail-in version: File a Complaint Form
Online version File a Complaint Form
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855. If you still have an unresolved complaint regarding Bullish US Operations LLC money transmission activity, you may file it by contacting the Florida Office of Financial Regulation on the Complaint Portal. You will need to register electronically through Online Services. A valid email address is required.
NOTE: Consumers are encouraged to file their complaints online. If you are unable to file online, please download and mail a completed paper form. Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to the Office. Instead, contact this office by phone or in writing. Communications with this office, regardless of the form or means of transmission, are subject to disclosure under Florida’s public records law.
Florida Office of Financial Regulation – Consumer Finance
200 E. Gaines Street, Tallahassee, FL
32399-0376
850-487-9687
Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about Bullish US Operations LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free).
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855 and/or https://support.exchange.bullish.com/ . If you still have an unresolved complaint regarding Bullish US Operations LLC's money transmission activity, you may file it by contacting the Idaho Department of Finance, Securities Bureau.
To file a complaint online, please visit: https://id.accessgov.com/finance-complaints/Forms/Page/finance-complaints/online-complaints/
Idaho Department of Finance
11341 West Chinden Blvd. Building 4, Floor 3
Boise, ID 83714
Phone: (208) 332-8000
Toll-Free (within Idaho): 1-888-346-3378
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855. If you still have an unresolved complaint regarding Bullish's money transmission activity, you may file it by contacting the Illinois Division of Banking at:Illinois Department of Financial and Professional Regulation Online: https://www.idfpr.com/DFI/DFIComplaintForm.asp
If you have any unresolved complaint regarding the Bullish US Operation LLC’s regulated activity, please direct your complaint to: Iowa Division of Banking
If you have a complaint, please contact contact Bullish US Operations LLC at (855) 857-2855 and/or https://support.exchange.bullish.com/servicedesk/customer/portals.If you still have an unresolved complaint regarding Bullish US Operations LLC money transmission activity, you may file it by contacting the Office of the State Bank Commissioner.
1. Complete consumer assistance PDF formEnglish: https://www.osbckansas.org/consumer_files/complaintform.pdfSpanish: https://www.osbckansas.org/consumer_files/spanish_complaintform.pdf
2. Mail or fax the completed consumer assistance form and attachments to:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 SW Jackson St, Suite 300
Topeka, KS 66603
Fax: (785) 371-1229
Email: [email protected]
If submitting electronically, submit your complaint here: https://www.osbckansas.gov/consumers/file-a-complaint/
KS e-Licensing Portal for filing a complaintKS State Bank Commissioner of Kansas Complaint Portal: https://www.osbckansas.gov/consumers/file-a-complaint/
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855 and/or https://support.exchange.bullish.com/.
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Bullish US Operations LLC at 100 S. Charles Street, Tower 1, Suite 5300, Baltimore, Maryland 21201, phone 1-888-784-0136.
Visit the Nationwide Multistate Licensing System & Registry (NMLS) Consumer Access website at http://nmlsconsumeraccess.org for licensee information.
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855 and/or https://support.exchange.bullish.com/. If you still have an unresolved complaint regarding Bullish US Operations LLC's money transmission activity, you may file it by contacting the Minnesota Department of Commerce. For more information or to access the complaint form, please refer to https://mn.gov/commerce/consumer/file-a-complaint/.
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855 and/or Jira Service Management.
The Mississippi Department of Banking and Consumer Finance will accept all questions or complaints from Mississippi residents regarding Bullish US Operations LLC at P.O. Box 12129, Jackson, Mississippi 39236-2129, phone 1-800-844-2499.
Complaints may also be submitted online at dbcf.ms.gov/complaint-form. Visit the Nationwide Multistate Licensing System & Registry (NMLS) Consumer Access website at nmlsconsumeraccess.org for licensee information.
If you have any unresolved complaint regarding the Bullish US Operation LLC’s regulated activity, please direct your complaint to: Nebraska Department of Banking & Finance (NDBF)
To file a complaint about a money transmitter in New Hampshire, you should contact the New Hampshire Banking Department by submitting a written complaint through their website, which can be found on nh.gov. Be sure to include the name of the institution, transaction details, pertinent documents, and the specific relief you are seeking in your complaint.
If you have any unresolved complaint regarding the Bullish US Operation LLC’s regulated activity, please direct your complaint to New Mexico Financial Institutions Division
tel: (505) 476-4885.
Please note the following disclosures associated with virtual currency:
– Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
– Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency.
– Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable.
– Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.
– The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear.
– There is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future.
– The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time.
– The nature of virtual currency may lead to an increased risk of fraud or cyber attack.
– The nature of virtual currency means that any technological difficulties experienced by BUSO may prevent the access or use of a’ customer’s virtual currency.
– Any bond or trust account maintained by BUSO for the benefit of its customers may not be sufficient to cover all losses incurred by customers.
You can direct your complaint to the New York State Department of Financial Services at: Online: https://www.dfs.ny.gov/complaint DFS consumer complaints email: [email protected] Toll Free: 800-342-3736 Fax: 212-480-6282 Paper complaint forms can be mailed to the Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or to the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257.
Bullish is licensed by the North Dakota Department of Financial Institutions as a money transmitter. If you have a question or complaint, please first contact the consumer assistance division of Bullish at https://support.exchange.bullish.com/ or (855) 857-2855, or at its mailing address: 61 Ninth Avenue, New York, NY, 10011. If you have an unresolved question or complaint regarding the money transmission services provided by Bullish, you may contact the North Dakota Department of Financial Institutions at (701) 328-9933.
Please note the following disclosures associated with virtual currency:
Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation (FDIC) or Securities Investor Protection Corporation (SIPC) protections.
Bullish US Operations LLC assesses fees for transactions which are calculated and displayed to you at the time you place your order based on factors such as order size and market conditions, and you have a right to receive a receipt for every transaction. Please be aware that transfers or exchanges of virtual currency are generally irrevocable once initiated.
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855 and/or https://support.exchange.bullish.com/ . If you still have an unresolved complaint regarding Bullish US Operations LLC’s money transmission activity, you may file it by contacting the Ohio Department of Commerce, Division of Financial Institutions. For more information or to access the complaint form, please refer to: https://com.ohio.gov/divisions-and-programs/financial-institutions/file-a-complaint-fi.
If you have any unresolved complaint regarding the Bullish US Operation LLC’s regulated activity, please direct your complaint to: Oklahoma Banking Department
If you have any unresolved complaint regarding the Bullish US Operation LLC’s regulated activity, please direct your complaint to: Oregon Division of Financial Regulation
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855
If you still have an unresolved complaint regarding Bullish US Operations LLC money transmission activity, you may file it by contacting the Pennsylvania Department of Banking and Securities at the following address:
Pennsylvania Department of Banking and Securities
Market Square Plaza
17 N. Second Street, Suite 1300
Harrisburg, PA 17101
Toll-free in Pennsylvania 1.800.PA.BANKS (800.722.2657)
Out of state: 717.787.1854
www.pa.gov/agencies/dobs.htmla
If you have an unresolved complaint you can file with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ or by telephone at (855) 411-2372.
To file a complaint regarding a money transmitter in Puerto Rico, you should contact the Office of the Commissioner of Financial Institutions (OCFI), which is responsible for supervising the financial industry in Puerto Rico. You can find contact information for their Consumer Affairs division on the official OCFI website. You may need to file an initial complaint with the money transmitter itself before escalating to the regulatory body.
If you have any unresolved complaint regarding the Bullish US Operation LLC’s regulated activity, please direct your complaint to: Rhode Island Department of Business Regulation
Please note the following disclosures associated with virtual currency:
Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation (FDIC) or Securities Investor Protection Corporation (SIPC) protections.
Bullish US Operations LLC assesses fees for transactions which are calculated and displayed to you at the time you place your order based on factors such as order size and market conditions, and you have a right to receive a receipt for every transaction. Please be aware that transfers or exchanges of virtual currency are generally irrevocable once initiated.
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855. If you still have an unresolved complaint regarding Bullish US Operations LLC's money transmission activity, you may file it by contacting the South Carolina Office of the Attorney General. For more information or to access the complaint form, please refer to: Submit a Money Transmitters Complaint
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855. If you still have an unresolved complaint regarding Bullish US Operations LLC money transmission activity, you may file it by contacting the Vermont Department of Financial Regulation - Banking Division online at https://dfr.vermont.gov/form/banking-consumer-complaint-form or by mail at: Vermont Department of Financial Regulation - Banking Division 89 Main Street Montpelier, VT 05620
Phone: (802) 828-3307
Toll-Free: (833) 337-4685
Email: [email protected]
If you have any unresolved complaint regarding the Bullish US Operation LLC’s regulated activity, please direct your complaint to: Washington State Department of Financial Institutions
To file a complaint against a money transmitter in West Virginia, you should contact the West Virginia Division of Financial Institutions. You can find information on their website, www.dfi.wv.gov, under the “Consumers” section, and then select “Complaints” to find a form to submit a written complaint with details and supporting documents.
If you have a complaint, please contact Bullish US Operations LLC at (855) 857-2855 and/or https://support.exchange.bullish.com/. If you still have an unresolved complaint regarding Bullish US Operations LLC's money transmission activity, you may file it by contacting the Wisconsin Department of Financial Institutions, Division of Banking. For more information or to access the complaint form, please refer to https://dfi.wi.gov/Pages/FinancialServices/LicensedFinancial/FileAComplaint.aspx.
BUSO is licensed to engage in money transmission in select US jurisdictions. Most of BUSO’s money transmission licenses cover US Dollar cash balances and transfers. In some states, money transmission licenses also cover cryptocurrency balances and transfers on the platform. In other states, no money transmission license is required to operate a cryptocurrency business.
BUSO is also registered as a Money Services Business with FinCEN. BUSO is required to comply with many financial services and consumer protection laws, including:
- The Bank Secrecy Act, which requires BUSO to verify customer identities, maintain records of currency transactions for up to 5 years, and report certain transactions
- The USA Patriot Act, which requires BUSO to designate a compliance officer to ensure compliance with all applicable laws, create procedures and controls to ensure compliance, conduct training, and periodically review the compliance program
- Most states’ money transmission laws and corresponding regulations
BUSO’s MSB Number is 31000273618301 and NMLS ID is 2383000. If you have a complaint, please contact Bullish US Operations LLC at 61 9th Avenue, 5th Floor, New York, NY 10011, via email at [email protected] or by phone at (855) 857-2855.
If you still have an unresolved complaint regarding BUSO’s virtual currency activity, you can direct your complaint to New York State Department of Financial Services online at https://www.dfs.ny.gov/complaint, via email at [email protected], or by telephone at (800) 342-3736. A complaint can also be mailed to the New York State Department of Financial Services’ Consumer Assistance Unit at 1 State Street, New York, NY 10004, or at 1 Commerce Plaza, Albany, NY 12257.
Not investment advice. Digital assets and related products are high risk. Consult your professional advisor and trade responsibly. Services are available to eligible customers in select locations. Visit legal for more important information and risk warnings.
Bullish is regulated by the German Federal Financial Supervisory Authority (BaFIN ID 10162355), the Hong Kong Securities and Futures Commission (CE No BUQ956) and the Gibraltar Financial Services Commission (GFSC 119714). In the United States, Bullish US Operations LLC is regulated by the New York State Department of Financial Services (NYDFS 0000046), registered as a Money Services Business with FinCEN (31000322312230), and licensed as a money transmitter in select states.

